Frequently Asked Questions

MigrantPortal connects immigrant and refugee families in need with volunteers, faith communities, and organizations who want to help. Navigators submit needs on behalf of families; responders like you fulfill those needs.

Anyone can sign up. Navigators are trusted professionals (caseworkers, teachers, social workers) who submit needs on behalf of families. Responders are volunteers, churches, or individuals who help fulfill those needs. All accounts are reviewed before activation.

Yes — MigrantPortal is completely free for all users. Download it on the Google Play Store.

Browse open needs in the Feed or Map tab. Tap any need to view details, then tap "Respond to this Need." You can offer items, services, funds, or volunteer time. The family's navigator will be notified.

The navigator who submitted the need will review your response and coordinate with you directly via the in-app chat. You'll receive a notification when they accept. Once fulfilled, the need is marked complete.

Needs span housing, food, clothing, furniture, transportation, employment, legal aid, medical, education, and translation services. Filter by category in the Feed to find what matches your skills or resources.

A partially met need has received some help but still requires more. For example, a family needed $300 and received $150 — the need stays open for additional responders to cover the remaining amount.

Monetary donations are coordinated through the submitting organization or navigator. MigrantPortal does not process payments directly. The navigator will provide instructions for how to transfer funds safely.

Organizations post volunteer shifts for ongoing events (food distributions, ESL classes, etc.). You can sign up via the Schedule tab in the app. Your hours are logged automatically once a shift is marked complete.

You commit to following through on what you offered — whether that's delivering items, providing a service, or donating funds. If your situation changes, please communicate promptly through the chat so the family isn't left without help.

Your name and organization are shared with the need's navigator when you respond, so they can coordinate the handoff. Your contact details are never shared publicly. Review our full Privacy Policy.

Yes. MigrantPortal does not display family names, addresses, or contact information publicly. Only the navigator and accepted responders can see coordination details. Navigators must agree to a data confidentiality policy at sign-up.

Reach out to your local organization coordinator, or tap the chat icon on any need to message the submitting navigator. For platform issues, email support@migrantportal.com.