Legal
Privacy Policy
MigrantPortal ("we," "us," or "our") is committed to protecting the privacy of the individuals who use our platform, particularly the vulnerable migrant families we serve. This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
We collect information you provide directly to us when you:
- Create an account (name, email address, phone number)
- Submit a family need (family size, need type, location, contact information)
- Respond to a need (volunteer or donor profile information)
- Sign up for our newsletter or communications
- Contact us for support
We also collect limited technical data automatically, including device type, operating system, and general usage patterns to improve the app experience.
2. How We Use Your Information
We use the information we collect to:
- Connect migrant families with helpers, churches, and community organizations
- Verify and process submitted needs
- Notify volunteers and donors about needs in their area
- Send updates and newsletters (only with your consent)
- Improve the security, reliability, and functionality of our platform
- Comply with legal obligations
3. Sensitive Information
Because we serve vulnerable populations, we take extra care with sensitive data. Information about family needs, immigration status, and personal circumstances is:
- Only shared with verified connectors, caseworkers, and responders who have agreed to our Terms of Service
- Never sold, rented, or shared with advertisers
- Stored with encryption at rest and in transit
- Accessible only to authorized platform staff on a need-to-know basis
4. Information Sharing
We do not sell your personal information. We may share information with:
- Verified partners — churches, non-profits, and agencies who have agreed to our platform terms
- Service providers — hosting, analytics, and communication tools we use to operate the platform (bound by confidentiality agreements)
- Legal requirements — if required by law, court order, or to protect the safety of individuals
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by emailing support@migrantportal.com. Closed needs are archived in anonymized form for impact reporting.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for communications at any time
- Lodge a complaint with a data protection authority
7. Children's Privacy
Our platform is not directed to children under 13. We do not knowingly collect personal information from children under 13. Family needs may reference children, but account holders must be adults (18+).
8. Security
We implement industry-standard security measures including HTTPS encryption, secure database storage, and access controls. No system is 100% secure, and we encourage you to use strong passwords and report any concerns to us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notice. Continued use of the platform after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact us:
- Email: support@migrantportal.com
- Subject line: Privacy Inquiry